Frequently Asked Questions
Below you'll find answers to common questions around folding cartons; however, if you need additional help, don't hesitate to contact us to see how we can help!
Usually if you provide more detailed information of the packaging, the quotation will be more accurate. The following information will be needed to get a more accurate quote.
- Box dimensions (length, width, height)
- Box style (e.g. tuck-end box, square box, pillow box)
- Box material (e.g. paperboard, corrugated cardboard)
- Printing requirements (e.g. number of colors, artwork or design files)
- Quantity needed (minimum order quantity may apply)
- Delivery location and required delivery date
- Any additional features or requirements (e.g. window cutouts, embossing, foil stamping)
If you are not so sure something about that, welcome to ask our packaging experts for help. Email at firstname.lastname@example.org
The minimum order quantity (MOQ) for each kind of packaging can vary depending on the specific type of packaging. MOQs can be influenced by factors such as the materials used, the complexity of the design, and the production process involved.
- Folding cartons: 1000pcs
- Rigid cardboard boxes: 500pcs
- Lid&base gift boxes: 500pcs
- Corrugated boxes: 1000pcs
- Paper bags: 1000pcs
- Display stand: 300pcs
- Labels: 1000pcs
- Blister package: 3000pcs
Yes, we offer the option to provide a sample of our packaging before placing a full order. This can help you to assess the quality, design, and functionality of the packaging to ensure that it meets your requirements.
We understand that it's important for our customers to have confidence in their packaging choices, and we are happy to provide samples as a way to help you make an informed decision. Please note that there may be associated costs for samples and limitations on the number of samples that can be ordered.
If you have any questions or would like to request a sample, please feel free to contact our customer service team and we'll be happy to assist you.
Yes, we have a team of experienced engineers who can assist with designing the structure of your packaging. They can work with you to create a customized packaging solution that meets your specific requirements and ensures that your products are well-protected during transport and storage.
Our engineers have the expertise and knowledge to design packaging that is both functional and visually appealing, and they use the latest software and technology to create detailed drawings and prototypes.
If you're interested in having our engineers assist with the design of your packaging, please contact our customer service team and we'll be happy to discuss your options further.
As a packaging company, we offer a variety of printing options for branding and design on our packaging. Some of the most common printing methods we use include:
- Flexographic printing: This is a popular method for printing high-quality images and text on packaging materials such as paper and plastic. It involves transferring ink onto the packaging material using flexible plates.
- Digital printing: This method involves printing directly onto the packaging material using digital technology. It's a great option for smaller print runs or for designs that require a high level of detail.
- Lithographic printing: This is a traditional printing method that involves transferring ink onto a rubber sheet, which is then pressed onto the packaging material. It's often used for high-volume orders and can produce very high-quality images.
- Silk-screen printing: This method involves pushing ink through a screen onto the packaging material. It's often used for designs that require bold colors or thick ink layers.
We also offer a range of customization options such as embossing, debossing, spot uv and foil stamping to add texture and visual interest to your packaging design.
Yes, we offer custom insert design services to help ensure that your products are well-protected and presented in an organized and visually appealing manner. Our team of experienced designers can work with you to create inserts that fit your specific product dimensions and packaging requirements.
Our designers use the latest software and technology to create detailed drawings and prototypes, and we can produce inserts using a variety of materials including foam, paperboard, pulp tray and blister package.
If you're interested in having our team design custom inserts for your product packaging, please contact our customer service team and we'll be happy to discuss your options further.
The lead time for production and delivery of our packaging products can vary depending on a number of factors, including the complexity of the design, the quantity ordered, and the materials used.
As a general guideline, our production time typically ranges from 15-30 days for most products, although this can vary depending on the specific product and order requirements. We strive to provide accurate lead times at the time of order placement and keep our customers informed throughout the production process.
In terms of delivery, we work with a variety of shipping carriers to ensure timely and cost-effective delivery to our customers. Delivery times can vary depending on the shipping method selected and the destination location.
If you have specific timing requirements for your order, please let us know and we'll do our best to accommodate your needs.
To place an order with us, please follow these steps:
- Contact our customer service team to discuss your packaging needs and obtain a quote for your order.
- Once you have received a quote and are ready to proceed with your order, provide us with the necessary information such as product specifications, design files, and any other relevant details.
- Our team will confirm your order details and provide you with an order confirmation and invoice for payment.
- Once payment has been received and confirmed, we will begin production of your order.
- We will keep you informed throughout the production process and provide you with tracking information once your order has shipped.
If you have any questions or need assistance placing your order, please don't hesitate to contact our customer service team. We are committed to providing exceptional service and ensuring that your packaging needs are met with the highest level of quality and efficiency.
Yes, as a packaging company, we can provide tracking information for your shipment once it has been dispatched. We understand that it's important for our customers to know when their orders will arrive and we are committed to providing timely and accurate information to ensure a smooth delivery process.
Once your order has shipped, we will provide you with tracking information that you can use to monitor the progress of your shipment. This information will typically include a tracking number and a link to the carrier's website where you can view the status of your shipment in real-time.
As a packaging company, we strive to be transparent about any additional fees or charges that may apply to your order. While we do our best to provide accurate pricing and shipping estimates upfront, there may be additional fees or charges that you should be aware of depending on the specific product and order requirements.
These fees can include customs fees, taxes, and shipping surcharges, among others. If any additional fees apply to your order, we will inform you of these charges before processing your order and provide you with a detailed breakdown of the costs.
If you have any questions about fees or charges associated with your order, please don't hesitate to contact our customer service team. We will be happy to provide you with a clear explanation of any costs associated with your order and help you understand your options.
Our customer service team is available to assist you with any questions or concerns you may have and can provide you with updates on your order status, assist with tracking information, and address any issues that may arise during the production or shipping process.
You can contact our customer service team by phone, email, or through our website's contact form. Our team is dedicated to providing prompt and professional assistance and will do everything we can to ensure that your experience with our company is a positive one.
If you have any questions or concerns about your order at any time, please don't hesitate to contact us and we'll be happy to assist you.